Your English-speaking home nursing service in Frankfurt
Medical Center West is your home nursing & care service in the heart of Frankfurt am Main. Whether you've just arrived in the city or have called it home for years, we support you and your loved ones professionally and warmly — so a dignified life at home stays possible.
What We Do for You
From everyday support to medical care — we accompany you individually and at eye level.
Basic Care
Support with everyday tasks that become harder due to age or illness — with respect and a gentle touch.
- Toileting & continence care – support with bladder and bowel needs, continence care, changing incontinence products
- Preventive care – prevention of pressure sores, pneumonia, contractures and falls
- Positioning & transfers – proper bed positioning, repositioning, transfers (e.g. bed to wheelchair)
- Oral & dental hygiene – specialised mouth care and denture cleaning
- Dressing & undressing – help choosing and changing clothes
- Fluid intake monitoring – making sure fluid intake stays sufficient
- Elimination monitoring – observation and documentation of urination and bowel movements
Medical Treatment Care
Medically prescribed care delivered by our qualified nursing staff — safe, clean and competent.
- Vital signs monitoring – regular checks of blood pressure, pulse and blood sugar
- Compression therapy – putting on and removing compression stockings/bandages
- Catheter & stoma care – changing and caring for urinary catheters, PEG tubes and stoma bags
- Infusion & pain therapy – monitoring subcutaneous/intravenous infusions, port care
- Suctioning & inhalation – tracheostomy care and inhalation therapy
- Pressure sore treatment – proper wound documentation and stage-appropriate care of chronic wounds
Housekeeping
So you feel completely at home — we help with housework, groceries and everything that makes daily life easier.
- Meal preparation – cooking, plating and preparing light meals
- Waste disposal & tidying – keeping your immediate living space in order
- Errands – picking up prescriptions from the pharmacy, running errands with public offices
- Window cleaning & deep cleaning – seasonal or more thorough home cleaning
- Bed making & linen changes – regular changing of bed linen
Companionship & Support
Company, a listening ear and support in daily life — against loneliness and for more joy in life.
- Dementia support & memory training – biography work, guessing games, cognitive training
- Walks & outings – accompaniment outdoors, in parks or to visits
- Administrative support – help with appointments, reading mail aloud, filling out forms
- Social participation – accompaniment to senior meet-ups, congregations or cultural events
- Shared leisure activities – reading aloud, crafts, listening to music, conversation
Respite Care
When the caregiving family member needs a break or is unavailable, we step in — reliably and flexibly.
- Hourly respite care – when family caregivers only need a few hours for appointments, without reducing the care allowance
- Daily & weekly cover – for vacations, business trips or spa stays of family caregivers
- Emergency care – quick coverage if the main caregiver suddenly falls ill
- Overnight care & sitting service – support and relief during nighttime hours
Advice & Consultation Visits
Free initial advice on care levels and insurance benefits – plus the legally required consultation visits for care allowance recipients.
- Consultation visits (Section 37(3) SGB XI) – mandatory for care allowance recipients: every six months for care levels 2 and 3, every three months for care levels 4 and 5. Costs are covered by the long-term care insurance.
- Assistive device advice – on care beds, wheelchairs, walkers, emergency call systems and bathroom conversions
- Home modification support – advice and applications for grants toward barrier-free renovations
- Appeals support – help if your application was rejected or your care level was assessed too low by the Medical Review Board
A team you can trust
For 24 years, we've been here for people in Frankfurt am Main. Our goal is simple: you should be able to live independently and safely in your own home for as long as possible. Our team of qualified nursing professionals stands for that — with heart, competence and genuine care.
In Germany, this is called an ambulanter Pflegedienst – a mobile nursing service, also known as an outpatient care provider, that brings professional care into your home.
Top grade 1.0 from the Medical Review Board (MDK)
On behalf of the long-term care insurance funds, the MDK regularly inspects how well home care providers work — from the professional quality of care to how satisfied the people receiving care are. Medical Center West was awarded a grade of 1.0 — the best possible grade.
English-speaking contact person
From your first message to your care plan, you'll have a contact person who speaks fluent English and helps you navigate the German care system. Is English-speaking care important to you? Just let us know – we'll take it into account when planning your care.
Rooted in Frankfurt am Main
We know every district of Frankfurt, the routes and the people — which means short distances and a familiar face.
Free initial consultation
We come to your home, take the time to understand your situation and answer all your questions. No obligation and no cost.
What does home care actually cost?
Less than most people think. Depending on the care level, Germany's long-term care insurance covers most of the cost directly — you don't need to pay upfront. Medically prescribed services like wound care or medication are covered by health insurance – apart from a statutory co-payment. And if that isn't enough, the social welfare office can step in.
🏦 Care Insurance (Pflegekasse)
Covers most of the care costs directly, depending on your care level — paid straight to us, with nothing for you to pay upfront.
💊 Health Insurance
Medical treatment care prescribed by a doctor — such as wound care or medication administration — is covered by health insurance, apart from a statutory co-payment.
🏛️ Social Welfare Office (Sozialamt)
If long-term care insurance benefits and your own income aren't enough, the social welfare office can cover the remaining costs through its "Hilfe zur Pflege" (help with care) program. We'll support you with the application.
📋 No care level yet?
No problem. We guide you through the application free of charge — from the first assessment to the assessor's visit.
💶 Private payers
Even without a care level, or as a supplement to insurance benefits: you can use any of our services privately, any time.
Your personal quote
We'll come to you, look at what you need together — and put together a transparent cost overview. Free and with no obligation.
Germany's care system feels like a jungle — even more so from abroad. We'll guide you through.
Applying for a care level, dealing with insurance funds, understanding contracts, filling out forms — in German, using terms that can be confusing even if you speak the language well. If you've only recently moved to Frankfurt, you may not even know a "Pflegekasse" exists, let alone how to deal with one. Many families feel left alone in this system. It doesn't have to be that way — and we've helped plenty of international families find their way through it.
Take a breath first
You don't need to figure everything out at once. The most important first step is an open conversation — with us, with your family, with your doctor.
Apply for a care level ("Pflegegrad")
The care level is the key to all benefits in the German system. We explain how it works from scratch and guide you through the entire process — free of charge.
Understand what insurance covers
Much of this is paid for by German long-term care insurance, health insurance or the social welfare office (Sozialamt). We show you clearly which benefits apply to your situation — in plain English, not bureaucratic German.
Build a plan together
We come to your home, look at the situation together and build an individual care plan with you. Transparent, human, no surprises.
24 years, hundreds of families — including many international ones
You don't have to fight your way through this system on your own.
This is us
Behind Medical Center West are people with a genuine passion for good care.
Naciye Isyapar
Leads Medical Center West with passion and experience.
Walburga Graubert
Responsible for quality and care planning – with many years of experience as a registered nurse and graduate in nursing management (Diplom-Pflegewirtin).
Office & Advice
Your first point of contact for any question.
We come to you
We care for people across all of Frankfurt am Main – right in their own homes.
Good to know
The questions families ask us most often — answered clearly.
We're here for you
The easiest way to reach us in English: send us a message via the form or by email — and an English-speaking member of our team will call you back personally.
Phone
069 / 74 22 37 24Address
Gräfstraße 75
60486 Frankfurt am Main
Care visits
Around the clock – including weekends